Position Summary

Provides customer service to customers in call center.

Essential Duties and Responsibilities

•Answers inbound calls to assist and resolve customers’ questions.

•Identifies resolutions for customers’ issues and concerns.

•Submits appropriate paperwork to process resolutions.

•Ensures all pending issues are resolved in a timely manner.

•Remains updated on company changes to effectively assist distributors.

•Provide follow-up phone calls to distributors, when needed.

•Complies with company policies and procedures.

•Performs other duties as needed.

Supervisory Responsibilities

•None.

Education and Experience

•High school diploma or equivalent.

•One to two years experience in call center, customer services, or general office duties.

•Or combination of equivalent experience, education, and training.

Skills

•Proficient use of MS Office products, Outlook, Word, Excel etc.

•Moderate levels of English speaking, writing, and reading comprehension; critical thinking, troubleshooting, evaluation, organization, and attention to detail.

•Above moderate levels of active listening and service orientation.

Working Conditions and Environment

•Intermittently lift, carry, pull and push up to 10 pounds.

•Continuously see, sit, balance and have repetitive use of arms, wrists, hands, fingers.

•Frequently hear, talk, and grasp.

•Intermittently stand, stoop, bend, twist, crouch, kneel, crawl, walk, climb, and reach above shoulders.

•Exposure to electrical equipment, low to medium noise levels, and mild to moderate indoor temperatures of heat and cold.

•Constant use of computer.

•Depending on the distributors served, will be required to work rotating shifts and respective holiday schedules.

•Long or odd hours, as needed.