Career Opportunities with Market America Inc

 

Careers At Market America Inc
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3rd Shift Mandarin Speaking Accounts Representative

Location: Greensboro, NC

Market America, a product brokerage and Internet marketing company that specializes in One-to-One Marketing, is seeking an experienced Third Shift Mandarin Speaking Accounts Services Representative for our Call Center  Monday through  Friday. 

 

Position Summary

Provides customer service to customers in call center on second shift. 

 

Essential Duties and Responsibilities

•Answers inbound calls to assist and resolve customers’ questions.

•Identifies resolutions for customers’ issues and concerns.

•Submits appropriate paperwork to process resolutions.

•Ensures all pending issues are resolved in a timely manner.

•Remains updated on company changes to effectively assist distributors.

•Provide follow-up phone calls to distributors, when needed.

•Complies with company policies and procedures.

•Performs other duties as needed.

 

Supervisory Responsibilities

•None.

 

Education and Experience

•High school diploma or equivalent.

•One to two years experience in call center, customer services, or general office duties.

•Or combination of equivalent experience, education, and training.

 

Skills

•Proficient use of MS Office products, Internet, DMC, Universal Workflow, and Tealeaf.

•Moderate levels of English speaking, writing, and reading comprehension; critical thinking, troubleshooting, evaluation, organization, and attention to detail.

•Above moderate levels of active listening and service orientation.

 

 

Market America is a equal opportunity employer. 

ABOUT MARKET AMERICA, INC. & SHOP.COM 

Market America, Inc. is a product brokerage and Internet marketing company that specializes in One-to-One Marketing. Its mission is to provide a robust business system for entrepreneurs, while providing consumers a better way to shop.  Headquartered in Greensboro, NC, the company was founded in 1992 by President and CEO JR Ridinger and has generated over $7.3 billion in accumulated sales.  Market America employs over 800 people globally with operations in the United States, Canada, Taiwan, Hong Kong, Australia, Singapore, United Kingdom, and Malaysia.  Through the company’s shopping website, SHOP.COM, consumers have access to over 50 million products, including Market America exclusive brands and thousands of top retail brands. By combining Market America’s entrepreneurial business model with SHOP.COM’s powerful comparative shopping engine, Cashback program, Hot Deals, ShopBuddy®, social shopping integration and countless other features, the company has become the ultimate online shopping destination.

More information is available at MarketAmerica.com (http://www.marketamerica.com).

SHOP.COM is a comparison shopping site designed to meet the shopping needs of the consumer and the business needs of merchants. Leveraging the features of our patented OneCart®, along with extensive partner marketplace integration, a robust Cashback program, and thousands of pages of unique shopping-centric editorial, SHOP.COM helps customers "Shop Smart, Save Big" across thousands of online stores. SHOP.COM also powers ShopCompanion® and The Shopping Vine® (http://theshoppingvine.com), a shopping blog network. For more information, please visit SHOP.COM (http://www.SHOP.com

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