Career Opportunities with Market America Inc

 

Careers At Market America Inc
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Current job opportunities are posted here as they become available.


2nd Shift Account Services Representative

Location: Greensboro, NC

Market America, a product brokerage and Internet marketing company that specializes in One-to-One Marketing, is seeking an experienced  2nd Shift Customer Service Representative to support our Account Services Department, 12:30 pm to 9:00 pm Monday trhough Friday.  Would  you like to work in a fun call center that includes a Relaxation room, holiday gatherings and great team players ! 

We  offer competitive pay, no weekends, paid holidays and a on site nurse with  great health, dental and life insurance benefits ! 

Position Summary 

Provides customer service to customers in call center. 

 Essential Duties and Responsibilities 

•Answers inbound calls to assist and resolve customers’ questions, conducts outbound calls daily. 

•Identifies resolutions for customers’ issues and concerns.

•Submits appropriate paperwork to process resolutions.

•Ensures all pending issues are resolved in a timely manner.

•Remains updated on company changes to effectively assist distributors.

•Provide follow-up phone calls to distributors, when needed.

•Complies with company policies and procedures.

•Performs other duties as needed.

Supervisory Responsibilities 

•None.

 Education and Experience 

•High school diploma or equivalent.

•One to two years experience in call center, customer services, or general office duties.

•Or combination of equivalent experience, education, and training.

Skills

•Proficient use of MS Office products, Internet, DMC, Universal Workflow. 

•Moderate levels of English speaking, writing, and reading comprehension; critical thinking, troubleshooting, evaluation, organization, and attention to detail.

•Above moderate levels of active listening and service orientation.

•Strong organizational skills and analytical skills.

Working Conditions and Environment

Intermittently lift, carry, pull and push up to 10 pounds.

Continuously see, sit, balance and have repetitive use of arms, wrists, hands, fingers.

Frequently hear, talk, and grasp.

Intermittently stand, stoop, bend, twist, crouch, kneel, crawl, walk, climb, operate foot and hand controls, squeeze, and reach above shoulders.

Exposure to electrical equipment, low to medium noise levels, and mild to moderate indoor temperatures of heat and cold.

Constant use of computer.

Market America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, a 401(k) retirement plan with company match, and an on-site health clinic.

Qualified candidates should apply online. This position is based in Greensboro NC. Not a telecommuting position.

Market America is proud to be an equal opportunity employer.

ABOUT MARKET AMERICA, INC. & SHOP.COM 

Market America, Inc. is a product brokerage and Internet marketing company that specializes in One-to-One Marketing. Its mission is to provide a robust business system for entrepreneurs, while providing consumers a better way to shop.  Headquartered in Greensboro, NC, the company was founded in 1992 by President and CEO JR Ridinger and has generated over $7.3 billion in accumulated sales.  Market America employs over 800 people globally with operations in the United States, Canada, Taiwan, Hong Kong, Australia, Singapore, United Kingdom, and Malaysia.  Through the company’s shopping website, SHOP.COM, consumers have access to over 50 million products, including Market America exclusive brands and thousands of top retail brands. By combining Market America’s entrepreneurial business model with SHOP.COM’s powerful comparative shopping engine, Cashback program, Hot Deals, ShopBuddy®, social shopping integration and countless other features, the company has become the ultimate online shopping destination.

More information is available at MarketAmerica.com (http://www.marketamerica.com).

SHOP.COM is a comparison shopping site designed to meet the shopping needs of the consumer and the business needs of merchants. Leveraging the features of our patented OneCart®, along with extensive partner marketplace integration, a robust Cashback program, and thousands of pages of unique shopping-centric editorial, SHOP.COM helps customers "Shop Smart, Save Big" across thousands of online stores. SHOP.COM also powers ShopCompanion® and The Shopping Vine® (http://theshoppingvine.com), a shopping blog network. For more information, please visit SHOP.COM (http://www.SHOP.com).

 

 

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