Position Summary: The Data Processing Representative ensures accuracy of UnFranchise Owner’s information and completion of documentation.

Essential Function and Responsibilities:

• Receives and verifies information on UnFranchise Owners’ orders, applications and other forms
• Processes orders, applications and other forms accurately in the system
• Handles phone calls from UnFranchise Owners and Preferred Customers placing orders
• Processes UnFranchise Owner account cancellations and UnFranchise Owner’s Autoship draft orders cancellations to prevent shipment at the UnFranchise Owners request
• Generates memos, when needed, for approval of UnFranchise Owners’ requests
• Verifies the accuracy of data entry, applications, orders, and cancellations
• Identifies errors and notifies team member for improvement
• Completes Data Corrections, Accrual Fixes and other fixes to UnFranchise Owners’ accounts
• Complies with company policies and procedures
• Addresses employee or customer concerns and/or elevates to the Management team
• Assists employees
• Supports the Company’s Safety Programs
• Acts as an ambassador and champion of the company culture, ethics, and values

Performs any other functions and duties assigned and necessary for the smooth and efficient operation of Market America.

Education & Experience:

• High School diploma, required or equivalent
• One year experience in data entry and mailroom
• Experience in learning new processes and working in a high-volume areas
• Experience in working with various levels of employees with different educational backgrounds, work style habits and employment histories

Computer/Communication Skills:

• General working knowledge of MS Office programs: Word, Excel, and Outlook, required
• Ability to get along and work with diverse personalities; tactful, mature, flexible
• Prioritizes and models good communication skills; follows up, timely responses, proactive and positive in approach
• Moderate levels in reading comprehension, writing, and speaking in English; active listening; and attention to detail
• Service oriented, but assertive/persuasive

Travel:

• Annual conference participation and related travel

Physical Requirements and Work Environment:

• Normal office environment with little exposure to dust and weather conditions prevalent at the time (i.e., cold hot/humid)
• May require visits to the Warehouse area- exposed to moving mechanical parts, dust, and mild noise levels
• Routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets
• Continuously required to talk, walk, stand, bend, twist, reach with hands and arms, stoop kneel and crouch
• Intermittently sit, kneel, crawl, walk on uneven surfaces, climb stairs and ladders, operate foot controls and squeeze
• Exposure to medium noise levels and mild indoor temperatures of hot and cold warehouse with docks
• Good (corrected) eyesight and hand/eye coordination
• Raise and lower an object from one level to the another, less than 20 lbs.
• Prolonged computer work at a workstation
• Long or odd hours, occasional 2^nd or 3^rd shift, and holiday coverage as needed